Our Support & Service
1 . Video Instructions & Tutorials
Our services are designed to be the easiest. Even with a pretty easy user interface a well described instruction manuals are required make the software much usable to the mass users. We provide these instructions via many video tutorials published in our official YouTube channel EasyEBilling. These videos are individual topic based & well described.
2. “Contact Us” within software
There is a “Contact Us” option inside the software. Our usurers are encouraged to use these options when they can’t find their help from video tutorials. When users write their message detailing their issues it generates a ticket at our Support end & multiple support executives are notified.
3. Email Correspondence
Our users can reach us via mailing us at firstname.lastname@example.org. Our support executives respond to the each & every email that comes through. Most of our client issues are addressed via responsible email correspondence.
4. Support Calls
Our regional support executives respond to their respective clients. Support numbers are introduced to the clients as per their regions. Users can call & receive instant support from our support executives.
5. Remote Access to Clients PC
Often our executives remotely access our client’s pc to show them how to operate our software in case of necessity. Usually this sort of support only requires once when a new user starts using our software. Once users are shown the operation due to the easy interface not much of operational support are required.
If under any circumstances these support means fail to provide solutions to users raised issues the support tickets go upwards to the technical & administrative teams until the issue is solved.