Support Center
Quick help desk for customer issues and ticket tracking
General Support Center
Need help with EasyEBilling? Our dedicated support center offers fast, expert assistance for CATV billing solutions—whether you're troubleshooting errors, managing accounts, or optimizing your workflow. We provide reliable guidance, documentation, and live help to keep your operations running smoothly.
Real-time Support
Instant help from our technical support specialists.
Billing & Integration Troubleshooting
Resolve payment issues and system integration errors.
User Guides & Knowledge Base
Step-by-step instructions for smooth software usage.
Account Setup & Customization Help
Get tailored guidance to match your ISP workflow.
Direct Support Lines
CAS Server Support
Seamless guidance for connecting CAS Serever to EasyEBilling software. We help you synchronize customer data, automate channel control, and streamline billing operations with real-time set top box integration.
Router-to-Software Sync Setup
Step-by-step help to link MikroTik with EasyEBilling.
Customer Management Automation
Auto-sync user data for billing and access control.
Bandwidth Control Configuration
Apply dynamic limits using queues and PCQ profiles.
Live Monitoring & Diagnostics
Track usage, troubleshoot sync issues, and optimize flow.
Direct Support Lines
Payment Gateway Support Center
Seamless support for integrating and managing payment gateways. Whether you're setting up SSL-compliant systems, resolving transaction failures, or configuring payout rules, our experts help ensure secure, reliable online billing for your ISP business.
Transaction Troubleshooting
Diagnose and fix payment errors quickly.
Gateway Integration Assistance
Set up and link multiple gateways with ease.
Security & Compliance Support
Ensure encrypted, PCI-compliant payment flows.
Real-Time Monitoring Tools
Track transactions and logs with instant updates.
Direct Support Lines
Feed Operator Support Center
Empowering CATV feed operators with the tools and support to grow efficiently. Whether it’s onboarding new clients, managing sub-accounts, or handling commissions—our dedicated support ensures smooth operations and scalable success.
Client Onboarding Help
Simplify setup for new reseller clients.
Commission Configuration
Get help setting up and tracking reseller earnings.
Sub-Account Customization
Configure reseller accounts for tailored access.
Technical Issue Resolution
Expert help with portal errors or performance bugs.
Direct Support Lines
SMS Related Support
Reliable help for setting up and managing your SMS services. From configuring date and time to automating customer notifications—our SMS support ensures your communication flows smoothly and securely.
Alert & Notification Configuration
Automate system messages like invoices or renewals.
Delivery Issue Troubleshooting
Resolve failed or delayed SMS notifications
Sender ID Customization
Personalize your SMS identity for brand consistency.
Delivery Report Analytics
Monitor SMS success rates and optimize performance.
Direct Support Lines
Comprehensive Overview of Our Features
Refer & Earn 1000TK Cashback
Get 1000TK cashback when your referral purchases a Large Package (1 year) or a Corporate Package (6 months).
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